OBJECTIVE:

EXPERIENCE:

9/2013 - Present

Industry: Other/Not Classified

Data Entry Technician

Prioritizes entry of data. Reviews and requests documentation to be used as verification in the event of an audit. Enters and maintains various entities such as customers, vendors, and products into 3 different database systems. Ensures data accuracy through review of reports. Communicates with coworkers to inform them when a request is complete, ask for additional documentation, and respond to rush requests. Scans mailed documentation and attaches it to the appropriate data request.

8/2011 - 6/2012

Customer Service Representative

Maintained a disciplined approach as I serviced customers from a home office. Took calls, troubleshot issues, sold merchandise over the phone and via email and online chat.

2/2008 - 7/2011

Industry: Healthcare Services

Office Clerk

Entered and maintained data in database. Created and utilized a database application in Microsoft Access for Cyber Seminar Program which imports data from multiple sources and generates reports. Built post-meeting reports and charts in Microsoft Excel. Verified completion and accuracy of documents needed for CME accreditation in CIDER’s Cyber Seminar Program. Corrected captioning of numerous Cyber Seminars. Trained employees.

2/2007 - 4/2007

Industry: Business Services - Other

Temporary Employee

Temporary staffing position, data entry.

10/2006 - 1/2007

Industry: Computer Software

Technical Support Representative

Provided technical support to clients via phone and email. Reported software bugs to engineering department. Wrote SQL queries for SQL Server.

1/2006 - 10/2006

Industry: Healthcare Services

Information Services Associate

Managed computer inventory, ordered computer equipment, installed printers and software. Supported Microsoft Office and configured Outlook. Wrote and revised user documentation. Created a new employee orientation checklist to streamline processes. Trained employees. Created reports in Business Objects and Oracle SQL.

6/2004 - 11/2005

Industry: Business Services - Other

Member Services Coordinator

Administered and supported dialup internet and email accounts. Administered group enrollments, which involved coordination with residency program administrators at hospitals and internal personnel.

2/2002 - 2/2004

Industry: Banking

Database Administrator

Started as Microsoft Office Specialist and was promoted to Database Administrator after one year. Supported Microsoft Office applications. Created and maintained Microsoft Access database applications utilizing VBA, queries, and report writing. Trained employees.

2/1994 - 2/1998

Industry: Aerospace and Defense

Avionics Guidance and Control Technician

Troubleshot and maintained MC-130H aircraft avionics systems. Secret security clearance.

EDUCATION:

5/1999 - 1/2002

Some College Coursework Completed

Over 50 transferred and direct credits total, with an overall GPA of 3.53.

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

INTERESTS & HOBBIES:

Computer/Video Games

Film/movies

Books/Reading